FAQs

This is an approximate conversion table to help you find your size. If you have already purchased an item by our brand, we recommend you select the same size as indicated on its label.

WHAT ARE SHIPPING OPTIONS AND DELIVERY COSTS?

  1. Intrastate (Within Lagos)
  • Delivery Time: 1–2 business days
  • Delivery Method: Local courier dispatch
  • Standard Delivery Fee: ₦2000 – ₦4,000 (depending on location)

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  1. Interstate (Outside Lagos, Within Nigeria)
  • Delivery Time: 3–5 business days
  • Delivery Method: Partner courier services
  • Standard Delivery Fee: ₦3,500 – ₦7,000 (varies by location and package size)

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  1. International Shipping
  • Delivery Time: 5–10 business days
  • Delivery Method: DHL, FedEx
  • Shipping Fee: Calculated at checkout based on destination
  • Customs & Duties: Recipient is responsible for any customs, duties, or import taxes applicable in their country

 

HOW LONG DOES IT TAKE TO PROCESS ORDERS?

  • Orders are processed within 1 business day after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

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❗Important Notes

  • Please ensure your shipping address and contact information are correct to avoid delays.
  • We are not responsible for delays caused by courier companies, weather conditions, or customs clearance for international orders.
  • In the rare case of lost or damaged items, please contact us within 48 hours of delivery.

WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.