Customer Service

At Sal.M Clothing, we are committed to ensuring your order gets to you quickly and safely, no matter where you are. Below is a breakdown of our shipping policy.

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

 

SHIPPING OPTIONS AND DELIVERY COSTS

1. Intrastate (Within Lagos)
• Delivery Time: 1–2 business days
• Delivery Method: Local courier dispatch or in-house rider
• Standard Delivery Fee: ₦2000 – ₦4,000 (depending on location)
• Same-Day Delivery: Available for orders placed before 12 PM (subject to rider availability); fees start at ₦3,500

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2. Interstate (Outside Lagos, Within Nigeria)
• Delivery Time: 3–5 business days
• Delivery Method: Partner courier services
• Standard Delivery Fee: ₦3,500 – ₦7,000 (varies by location and package size)

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3. International Shipping
• Delivery Time: 5–10 business days
• Delivery Method: DHL, FedEx
• Shipping Fee: Calculated at checkout based on destination
• Customs & Duties: Recipient is responsible for any customs, duties, or import taxes applicable in their country

ORDER PROCESSING

  • Orders are processed within 1 business day after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

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❗Important Notes

  • Please ensure your shipping address and contact information are correct to avoid delays.
  • We are not responsible for delays caused by courier companies, weather conditions, or customs clearance for international orders.
  • In the rare case of lost or damaged items, please contact us within 48 hours of delivery.

PAYMENT METHODS

Sal.M Clothing accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, JCB, Visa Electron. The total will be charged to your card when the order is processed
  • Sal.M Clothing features a Fast Checkout option, allowing you to securely save your credit card details so that you don’t have to re-enter them for future purchases.

EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

CONTACT AND SUPPORT

If you have questions about your order or shipping status, please contact us at: